Reference

What This Privacy Policy Covers

We built this page for Indonesia customers who want to know exactly what happens to their data after you open an account.

DANAOVOGoPayQRIS

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How We Handle Your Records

kencang77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our privacy position is simple: we use your data to open, verify, and maintain your account, then to handle payment checks and support replies. When local law allows, we may process phone numbers, bank or e-wallet names, device details, session logs, and contact history so we

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can detect misuse and complete requests tied to your profile. Access is available only where local law permits, and any conflict with a local rule is handled under the rule that applies in your area. DANA, OVO, GoPay, and QRIS are handled as payment context only,
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and we do not ask for more than we need to complete the record. When you send a change request, we verify the account owner from the registered email or phone before making any edit.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US FAST

Where To Reach Us About Privacy

If you want a privacy answer, we keep the path short: live chat, WhatsApp, and email from 09:00-23:00 WIB.

Live chat Open chat from the site and ask for the privacy team. We use it for quick account checks, data corrections, and request status updates during 09:00-23:00 WIB, every day.

WhatsApp Use the number shown in your account page if you want a written trail. We compare the phone number with your profile before we discuss stored data or change anything tied to your record.

Email Email works well for longer requests, such as a data copy or a deletion request. Include your registered name, phone number, and the payment rail you last used so we can verify faster.

STORAGE AND ACCESS

How We Protect Your Data

We keep privacy work tied to the minimum record needed for service and support. That means we separate account details, payment traces, and device logs, then limit who can open them internally.

Data minimisation

We ask for the details needed to verify your account, then we stop there. Phone number, e-wallet name, and support history are used only for account handling and record checks.

Cookie control

Session cookies keep you signed in on Chrome, Safari, or desktop browsers. They do not expose your full profile, and they expire after logout or inactivity, then clear from the session trail.

Device logs

We store basic device and browser data to spot unusual access, compare repeated login attempts, and reduce account risk. This log is limited to what our team needs for the check.

Retention limits

We keep records only as long as needed for service, disputes, tax, or legal duties. When those duties end, we archive or remove the data according to the rule that applies.

Change requests

If your phone number, email, or payment rail changes, contact us from the registered account path. We verify the request first, then update the record we hold.

Access control

Only staff who handle support, compliance, or account safety can open sensitive records, and we log those actions. That keeps the privacy trail narrow and traceable.

Questions About Our Privacy Policy

If you want to know how your account data is handled, this section answers the questions people ask before opening an account. We keep the answers tied to real account steps: verification, device logs, cookie use, retention, and contact requests. If you are in Indonesia, the same rules apply only where local law permits, and you can reach us through the channels listed here.

It explains what data we collect, why we collect it, who can see it internally, and how you can ask for a correction. It also says when local law controls the final handling of your record.

We may ask for your name, phone number, email, device details, and the payment name you use, such as DANA, OVO, GoPay, or QRIS. We use those details to verify the account and keep the trail clear.

Yes, but only as needed for sign-in state, session safety, and fraud checks. The cookie data stays limited, and you can clear it from your browser or device after logging out.

Yes. Send the request from the email or phone on the account, tell us what must change, and we will verify ownership before we update or remove eligible records under the rule that applies.

We keep records only for the period needed for account support, dispute handling, tax duties, or legal duties. When that period ends, we remove or archive the data according to the current rule.

Use live chat, WhatsApp, or email between 09:00 and 23:00 WIB. If you are in Indonesia or another supported area, the same contact paths apply, and access remains subject to local law.

Yes. Access is available only where local law permits, so if a local rule blocks service in your area, we do not provide it there. You can still contact us for a data query or a record correction request.

What This Privacy Policy Covers

Where To Reach Us About Privacy

How We Protect Your Data

Data minimisation

Cookie control

Device logs

Retention limits

Change requests

Access control

Questions About Our Privacy Policy

01 What does this Privacy Policy cover?

02 What data do you collect when I open an account?

03 Do you keep my cookies and device data?

04 Can I ask for a correction or deletion?

05 How long do you keep my records?

06 Who can I contact about privacy from Indonesia?

07 Can access be limited by local law?

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